Testimonial - SERVPRO of Fort Walton Beach

A small leak from an appliance or fixture in the house can balloon into a significant water loss if not adequately addressed. At the home of Edith Strickland, a senior citizen from Destin, a leaky sink caused widespread damages that took days to fix after a failed initial response. When Edith noticed the leak, she was on her way out to see her son, so she called building maintenance workers immediately but unfortunately, they did not do enough. "They told me it was fixed, so I left thinking it was fixed. While I was gone, it began to leak again," she says.

Water spills in unoccupied houses leave more damages because no one is around to respond. "…it was not discovered until the water was dripping into the parking lot," Edith explains the second phase of the water loss that happened in her absence. Extended response time allows the water to migrate causing various damages in materials and contents. Edith's daughter, Cheryl Strickland, called the maintenance crew again and together with her husband, they tried to deal with the water loss, but she soon realized the task was overwhelming for them. "They attempted to clean it up. After a day or two I went over there, and it was just too big a job for them, and so I called SERVPRO," Cheryl says.

Effective professional restoration of water damage should be available any time or day of the week. At SERVPRO, we respond to our clients' calls day and night whether it is a working day or a weekend. Cheryl confirms the quick response from our team, "This was on Friday, a Friday night! They were out there within an hour.

Saving property damaged by water requires the right skills and equipment. Our SERVPRO teams evaluate the situation within the first few minutes to determine what actions to take. We also take time to reassure the homeowner that it is possible for us to restore the preloss state. Cheryl was delighted with the response from our crew, and she says, "Joe and Lonny were out there, and they said we will take care of this, we will clean it up for you and don't worry about anything."

Combining the use of skills and equipment is necessary to ensure a positive outcome. Our crew can make flood cuts, and drill vent holes to help water extraction equipment to deliver better results. "…they started ripping things up, they had huge fans they put on everything," Cheryl explains the first steps SERVPRO technicians took. "They did dehumidifiers, they did air purifiers, and they kept trying to dry everything," She continues on the steps we took over the following week.

Testing moisture levels in different materials during the drying process also helps ensure normal levels are attained preventing issues such as mold. Joe kept checking moisture levels on the sheetrock and informed Cheryl on the need to prevent mold formation. "It was so sweet," Cheryl and Edith say about the concern shown by our technicians, which is why they would recommend SERVPRO to friends.

In case of water loss incidents, call SERVPRO of Fort Walton Beach. You can reach us at (850) 267-0746 any time. We're Faster To Any Size Disaster.